These Terms & Conditions ("Terms") govern your use of the NOXEN Web website and any services provided by NOXEN Web ("we", "us", "our"). By using our Site or engaging our services you agree to be bound by these Terms.
1. Website use
You may use our Site for lawful purposes only. You must not use the Site in any way that breaches applicable law, infringes the rights of others, or disrupts the operation of the Site.
2. Services provided
NOXEN Web is a UK web design & development agency offering website design, website development, business websites, landing pages, website maintenance, SEO optimisation, branding and UI/UX design. The exact scope of any engagement is confirmed in writing (proposal, quote or order confirmation) before work begins.
3. Payments
All prices are quoted in GBP (£) and, unless stated otherwise, are exclusive of VAT. Invoices are payable within the timeframe set out in the invoice (typically 7 days). Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Deposits
A non-refundable deposit (typically 50% of the project fee, or as stated in your quote) is required before design or development work begins. The deposit secures your project slot and covers initial discovery and design work.
5. Project timelines
We will provide an estimated timeline in your proposal. Timelines depend on you providing content, feedback and approvals promptly. Delays caused by late responses, additional revisions or scope changes may extend the delivery date.
6. Client responsibilities
- Providing accurate briefs, brand assets, content and images.
- Reviewing designs and deliverables within agreed timeframes.
- Ensuring you have rights to any materials you supply to us.
- Paying invoices on time.
7. Intellectual property
Upon full payment, you receive ownership of the final website design and code produced specifically for you. We retain the right to use the completed project in our portfolio and marketing materials unless otherwise agreed in writing. Third-party assets (fonts, plugins, stock imagery) remain subject to their own licences.
8. Revisions
Each package includes a set number of revision rounds as detailed in your quote. Additional revisions beyond the agreed scope will be quoted separately.
9. Refund policy
Deposits are non-refundable once project work has commenced. If a project is cancelled after work has begun, you will be invoiced for work completed up to the point of cancellation. Monthly maintenance subscriptions can be cancelled at any time and will end at the close of the current billing period; we do not offer partial-month refunds.
10. Limitation of liability
To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with our services shall not exceed the total fees paid by you for the specific project giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including loss of profits, revenue or data. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
11. Third-party services
Websites we build may integrate third-party services (hosting, domain registrars, email providers, analytics, payment processors, plugins). We are not responsible for the availability, terms or performance of those services.
12. Governing law
These Terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
13. Contact
Questions about these Terms? Email hello@noxenweb.co.uk.