This Privacy Policy explains how NOXEN Web ("we", "us", "our") collects, uses and protects any information that you give us when you use our website https://noxenweb.co.uk (the "Site") or engage our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
We may collect and process the following data about you:
- Contact details you submit through our enquiry, review or care plan forms — name, business name, email address, phone number and message content.
- Project information you share with us during a project, such as brand assets, content and account access.
- Technical data — IP address, browser type, device information, referring URLs and pages visited, collected through cookies and analytics tools.
2. Contact forms
When you complete a form on our Site, the information you provide is used solely to respond to your enquiry, prepare quotes, deliver the services you request and keep a record of our correspondence. We do not sell your details to third parties.
3. Analytics
We may use privacy-respecting analytics tools to understand how visitors use our Site so we can improve it. Analytics data is aggregated and does not identify you personally.
4. Cookies
Our Site uses cookies to make it work correctly and, with your consent, to measure performance. Full details are set out in our Cookie Policy.
5. Data storage and security
Your data is stored on secure servers provided by our infrastructure and email partners, which may be located inside or outside the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place. We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or disclosure.
6. Your rights (UK GDPR)
You have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data ("right to be forgotten");
- object to or restrict processing of your data;
- request portability of your data;
- lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Data retention
We keep personal data only for as long as necessary to provide our services, meet legal or accounting obligations, or resolve disputes. Enquiries with no ongoing engagement are typically deleted within 24 months.
8. Third-party services
We rely on trusted third-party providers to deliver parts of our service, including hosting, email delivery, form processing and analytics. These providers only process your data on our instructions and under their own privacy commitments.
9. Children
Our services are directed at businesses and are not intended for children under 16. We do not knowingly collect personal data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "last updated" date at the top.
11. Contact
For any privacy questions or to exercise your rights, contact us at hello@noxenweb.co.uk.